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Jan 13, 2022
CUSTOMER SERVICE

We always glad to help and serve you!

You can contact our customer service at :

Email : hattaco.group@gmail.com

Whatsapp : (+62) 878-8403-5637


Jan 13, 2022
STORE

You can visit our offline store at :

Rani Hatta Store, Ruko Mall Ciputra Cibubur

Jalan Alternatif Cibubur km 4 ruko city walk CW 9 No 5, RT.001/RW.009, Jatikarya, Kec. Jatisampurna, Kota Bks, Jawa Barat 17435, Indonesia

Jan 13, 2022
RETURN FOR REFUND

1.     For refunds, we will return the funds direct to your bank account once we receive your goods for inspection. Please allow up to 5 working days for refunds to be processed. 

2.     We only accept refund if we incorrectly provided for the chosen items and there is defect on the product. Another reason such as customer pick the wrong size, customer’s negligence unfortunately will not be accepted.

3.     Please take note that Items must be returned in their original condition with tags attached. Items will not be accepted for return if they are stained, worn, soiled or modified from their original condition.  


Jan 13, 2022
SHIPPING & RETURN POLICY

a.     Shipping Policy

1.     The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

2.     The domestic shipping (around Indonesia) usually takes 1-5 working days depending where you located and the courier you chose.

3.     For international shipping, you can contact our customer service here

4.     At the time of processing your purchase, we will show you the available shipping methods, the cost and the estimation arrival date of your order.

5.     Bear in mind that deliveries are only made on working days (Monday-Saturday) accepted payment after 3 pm will be processed on the next day

6.     If your orders are placed on weekend and during holiday, they will be processed on the following next days.

7.     You will know that your order has been successfully processed once you receive a confirmation email with an order confirmation. If you do not receive this email, there may have been a problem with your order and you can contact our team.

8.     During holiday, big events, or day off, your order might be slightly delayed by a few days. However we will endeavour to get all orders out as soon as possible. At times, If you have any questions about your order, please don't hesitate to contact us. 

For preorder items, it might takes 7-10 days for processing the product include shipping and once payment confirmed, unfortunately you can’t make any changes.


b.     Exchange and Return Policy

EXCHANGE :

1.     All full priced items purchased from HATTACO can be exchanged within 7 days from the arrival date. Only unworn products in their original condition may be exchanged. All tags must still be attached. 

2.     SALE items purchased from HATTACO cannot be returned for an exchange.

For exchange, you can contact our admin here

3.     Shipping for exchange is paid for by the customer. Unfortunately, we are unable to refund the cost of postage on any orders unless goods supplied are faulty or incorrectly provided.

Jan 13, 2022
ABOUT US

HATTACO is an Indonesian contemporary ready to wear brand that offer International quality with affordable price.

Establish in 2015, this brand condensed minimalist and modern elements. We also serve 100% unisex item with urban approach to ‘deformalise’ the tailored pieces to look fashionable yet simple. Comfort, clean cuts and high quality are factors that take precendence in any of this product and design. We believe with emphasis on quality, this brand is able to compete both in national and international markets.